Return, refund & Cancellation

 

Buyer's satisfaction is our prime and foremost goal. We take a lot of care to check each and every piece before packing and shipping them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy Cancellation and refund process. To avail this benefit, please note the following points:

1.    If unfortunately, you have to cancel an order, please do so within 72 hours of receiving the order. Simply inform us with your order number at help.manmarzi@gmail.com or contact the Customer Support No 9748724648 or just WhatsApp us at 9748724648. In addition you may also inform us the reason of cancellation.

2.   No Cancellation/exchange will be done for items bought in clearance sale, flash deals, festive offers or any such discounts.

3.   Request for cancellations of orders once placed on https://manmarzi.com shall be entertained only if your order hasn't already been dispatched.

4.   In order to return the product you will have to pack the item and ship it to address:

       Sikha Kar, Ramkrishna Para, PO-Dankuni, Dist-Hooghly, PIN-712311 (WB). We recommend for using Speed Post for sending return parcels.

 5.   All items must be returned in their original condition and in original packaging condition.

6.   The cost of return shipping will not be covered by ManMarzi.com. Only in case of damaged products or products that are received wrong, ManMarzi would cover the return shipping costs.

7.   If you are returning a cash on delivery (COD) orders, - send us the following details as per your bank records. 

  • Full Name
  • Bank Name
  • Bank Account Number
  • Branch address and IFSC code 

Refund can also be done through Phonepe or PayTM or Googlepay.

8.   For cancellation before shipping, refunds are processed immediately. If the order has been shipped refund will be processed as soon as the order has been returned.

9.   Once we receive the products, after inspection and ensuring the good condition of the product we will initiate the refund from our end and same will be informed to your E-mail.

10.   If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.

 11.   Certain products (such as lipstick, kajal, Terracotta products etc)  are not applicable for return.

Still have any questions regarding returns?

Feel free to email us at help.manmarzi@gmail.com or call us at 9748724648 or just whatsapp us at 9748724648.

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